93ko Frequently
Asked Questions

Creating a 93ko account takes under two minutes. Visit the 93ko Login page, click the registration option, and fill in your mobile number or email address, a secure password, and your date of birth. You must be 21 years or older to register. Once submitted, a verification code is sent to your mobile number to confirm your identity before your account is activated.

93ko requires a valid government-issued photo ID to complete KYC verification before your first withdrawal is processed. Accepted documents include a Bangladeshi National Identity Card (NID), a valid passport, or a birth certificate paired with a government-issued photo ID. Upload clear scans or photos of your documents through the Account Settings panel. Verification is typically completed within one business day.

The minimum age to open and use a 93ko account is 21 years. This is a strict, non-negotiable rule that applies to all players regardless of their location within Bangladesh. Age verification is enforced during the KYC process before withdrawals are processed. Any account found to belong to a person under 21 will be permanently closed and all activity voided.

You can reset your 93ko password in seconds. On the login page, click "Forgot Password" and enter your registered mobile number or email address. A one-time password (OTP) will be sent to that contact. Enter the OTP, set your new password, and log in as normal. If you do not receive the OTP within two minutes, check your spam folder or contact [email protected] for manual assistance.

No. Each player is permitted exactly one 93ko account. Opening duplicate accounts is a violation of our Terms & Conditions and will result in all accounts being suspended and any pending winnings being voided. If you have accidentally created a duplicate, contact [email protected] immediately so the team can merge or close the extra account without penalty.

To permanently close your 93ko account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any withdrawable balance will be returned to your verified payment method before closure. If you are closing your account because of gambling concerns, consider requesting self-exclusion instead — this prevents re-registration and offers stronger protection than a standard closure.

Depositing via bKash on 93ko is straightforward. Log in, go to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a 93ko merchant bKash number — send the specified amount from your bKash app using the "Send Money" option, then enter the transaction ID back on the 93ko deposit screen to confirm. Funds appear in your account within minutes.

Nagad deposits on 93ko are processed almost instantly — typically within one to five minutes of the transaction being confirmed on the Nagad network. Follow the same process as bKash: select Nagad in the Cashier, send the amount to the provided merchant number via the Nagad app, and submit the transaction ID on the 93ko deposit confirmation screen. If a deposit has not appeared after 15 minutes, contact [email protected] with your transaction ID.

The minimum deposit on 93ko is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit by default, though players who have set personal deposit limits through the Responsible Gaming tools may have lower effective caps. All deposits are credited in BDT and there are no processing fees charged by 93ko on standard deposits.

The minimum withdrawal amount on 93ko is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent verified deposit — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. You must complete KYC identity verification before your first withdrawal is approved. Standard withdrawals are processed within one to three business hours during peak support hours (Bangladesh Standard Time, UTC+6).

93ko does not charge any platform-side fees on standard withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges at the point of receipt, which are outside 93ko's control. Bank card withdrawals via Visa or Mastercard may also be subject to standard card network processing fees depending on your issuing bank's policies. Review your provider's fee schedule for details.

At this time, 93ko primarily supports mobile financial services (bKash, Nagad, Rocket, Upay) and major debit/credit cards (Visa, Mastercard) for deposits and withdrawals. Direct bank transfers from accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank are not currently listed as a standalone deposit method. Contact [email protected] to check whether bank transfer options are available for your account.

To bet on Bangladesh Premier League (BPL) cricket on 93ko, log in to your account and navigate to the Cricket section. Live and upcoming BPL fixtures are listed with current odds for match winner, top batsman, total runs, and more. Select your market, enter your stake in BDT, review the potential payout, and confirm your bet. In-play betting is available during live matches, with odds updating in real time as the game progresses.

Yes, 93ko offers a full live casino lobby powered by leading providers including Evolution Gaming and Ezugi. Live tables include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game-show style titles such as Crazy Time. Games are streamed in HD with real dealers 24 hours a day, seven days a week. Minimum bet sizes vary by table, starting from as low as ৳50 BDT on entry-level live tables.

Yes, 93ko is fully optimised for mobile play directly through your smartphone browser — no app download is required. The mobile site adapts to both Android and iOS devices, delivering the same full game library, deposit and withdrawal tools, and live betting features available on desktop. For the best experience, use an up-to-date version of Chrome or Safari on a stable internet connection, which is widely available across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

RTP varies by individual slot title and game provider, but most slots available on 93ko from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 94% to 97%. RTP is a theoretical long-term average calculated over millions of spins — it does not guarantee results in any single session. You can find the specific RTP for each slot in the game's information or paytable screen before you start playing.

Yes. All games on 93ko are sourced from internationally recognised, independently audited game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider's Random Number Generator (RNG) is regularly tested by third-party labs to ensure unpredictable, unbiased outcomes. 93ko does not alter game outcomes after distribution; the results you see are determined by the provider's certified RNG engine.

Beyond the Bangladesh Premier League, 93ko covers a wide range of international cricket competitions including the ICC T20 World Cup, IPL (Indian Premier League), bilateral Test series and ODIs featuring the Bangladesh Tigers, and major domestic tournaments from England, Australia, and South Africa. Available markets per match typically include match winner, toss winner, top runscorer, highest partnership, method of dismissal, and over-by-over run totals.

93ko offers a welcome bonus to new players on their first qualifying deposit. The bonus credits a percentage match of your deposit as bonus funds, subject to a wagering requirement before withdrawal is permitted. Wagering requirements specify how many times the bonus amount must be played through in eligible games before the bonus converts to withdrawable cash. Full terms including minimum deposit, eligible games, and expiry period are detailed in the Promotions section of your account.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before it becomes withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets on eligible games before you can withdraw winnings derived from that bonus. Different game types contribute at different rates — typically slots contribute 100% and live casino contributes at a lower rate. Always check the specific bonus terms in your account.

Yes, 93ko bonuses have an expiry period that begins from the moment the bonus is credited to your account. If the wagering requirement is not completed within the specified time window, the bonus and any associated winnings will be forfeited automatically. The expiry period for each bonus is stated clearly in its individual terms in the Promotions section. To avoid forfeiture, review the deadline before accepting any offer and plan your play accordingly.

93ko rewards regular players through an ongoing loyalty programme. As you play real-money games, you accumulate loyalty points that unlock higher-tier rewards, including personalised bonuses, faster withdrawal processing, higher deposit and withdrawal limits, and dedicated account management at senior tiers. Details on how to join and the current tier structure are available in the Promotions section once you are logged in to your account.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by completing the wagering requirement attached to the specific bonus offer. Once you have met the playthrough condition, the equivalent amount moves from your bonus balance to your withdrawable real-money balance. Your real-money balance and bonus balance are shown separately in the account Cashier so you can track progress at any time.

93ko operates with SSL encryption across all pages and transactions, meaning your personal data and financial information are protected from interception. All payment processing is handled by established providers (bKash, Nagad, Visa, Mastercard). Player funds are held separately from operational funds to ensure your balance is available for withdrawal at all times. 93ko does not share your personal data with third parties outside of regulatory and payment processing requirements.

93ko uses industry-standard 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Sensitive financial data such as card numbers are tokenised and never stored in plaintext. Account access is protected by password authentication and optional two-factor verification. 93ko's full data handling practices are detailed in our Privacy Policy, including what data is collected, how long it is retained, and how you can request its deletion.

93ko provides four core responsible gaming tools: deposit limits (daily, weekly, or monthly caps on how much you can add to your account), session time limits (automatic reminders and optional log-out after a set play duration), time-out periods (a short-term account suspension of 24 hours to 30 days), and self-exclusion (a long-term or permanent block of 6 months to 5 years). All tools are free, take effect immediately upon activation, and are accessible from Account Settings or by emailing [email protected].

To self-exclude from 93ko, log in to your account and go to Account Settings then Responsible Gaming, or email [email protected] with the subject line "Self-Exclusion Request". Choose your exclusion duration (minimum 6 months, up to 5 years or indefinitely). Once confirmed, your account is immediately suspended for all gaming activity, and promotional communications are stopped. Self-exclusion cannot be reversed during the chosen period, and any withdrawable balance will be returned to your verified payment method.

All players are required to complete KYC (Know Your Customer) verification before processing their first withdrawal. Accepted documents include a valid Bangladeshi National Identity Card (NID), passport, or birth certificate accompanied by a government-issued photo ID. Any account where the holder is confirmed to be under 21 is permanently closed, all activity is voided, and net deposits are returned to the originating payment method. We also use automated systems to flag accounts that show behavioural patterns inconsistent with adult players.

If you are concerned about someone close to you, the most important first step is to have an open, non-judgmental conversation with them. Let them know you are worried and that help is available. You can also contact our support team at [email protected] to report a concern — while we are bound by strict privacy rules and cannot share account details with third parties, we can take steps to flag the account for a responsible gaming review. Encouraging the person to self-exclude or set limits is one of the most effective immediate actions they can take.