Player Safety & Wellbeing

Play Smart, Play Safe with 93ko

At 93ko, we believe that entertainment and responsibility go hand in hand. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to keep gambling a fun activity — never a harmful one. Whether you want to set spending limits, take a short break, or step away entirely, we make it straightforward.

21+ Age Requirement
24/7 Support Available
4 Player Protection Tools
Free All Safety Features

Our Commitment

Gambling Should Always Be a Choice, Not a Compulsion

93ko is built for Bangladeshi players who enjoy casino games, live sports betting on BPL and T20 cricket, and the thrill of slots — as leisure, not as a financial strategy. We are transparent about the fact that the house always holds a statistical edge, and we encourage every player to approach gambling with realistic expectations and a pre-set entertainment budget.

Our responsible gaming framework is not a checkbox — it is a core part of how we operate. Every player account on 93ko comes with access to a full suite of self-management tools that can be activated instantly from your account dashboard or by contacting our 24/7 support team at [email protected]. These tools are always free to use and take effect immediately upon request.

We also operate strict age verification procedures. No player under the age of 21 is permitted to open or maintain an account on the 93ko platform. All accounts are subject to KYC verification before withdrawals are processed, and our systems actively flag unusual patterns of play for responsible gaming review.

21+

The 93ko Age Pledge

The 93ko Platform is strictly for adults aged 21 years and above. This is non-negotiable. We use mandatory document verification (NID, passport) to confirm the age of every player before their first withdrawal is processed. Any account found to belong to a person under 21 will be permanently closed and all activity voided.

  • Mandatory age verification for all accounts before withdrawal
  • No exceptions — underage accounts are closed immediately and permanently
  • Parental controls guidance — contact us if a minor has accessed the platform
  • Deposits refunded (net of voided winnings) to the originating payment method where possible
  • Report underage access immediately by emailing [email protected]

Player Protection Tools

Take Control of Your Play

Every 93ko account has immediate access to the following self-management tools. All tools are free, effective immediately upon request, and cannot be overridden by promotional offers or support staff once activated.

Deposit Limits
💰

Daily, Weekly & Monthly Limits

Set a maximum deposit amount for any time period — daily, weekly, or monthly — directly from your account settings. Once set, a limit cannot be increased for 24 hours to prevent impulsive decisions. Decreasing a limit takes effect immediately. Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Time Limits
⏱️

Session Time Reminders

Set a maximum session duration per day or per sitting. When your limit is reached, the platform will display a prominent reminder and optionally log you out automatically. Session time limits help you maintain a healthy balance between gambling and daily life — whether you are playing from Dhaka, Chittagong, or anywhere else in Bangladesh.

Time-Out
🧘

Short-Term Cooling-Off Period

Take a planned break from gambling without closing your account. Time-out periods can be set for 24 hours, 3 days, 7 days, 14 days, or 30 days. During a time-out your account is suspended for all gaming and betting activity. Promotional emails are also paused. The time-out cannot be cancelled before the chosen period expires.

Self-Exclusion
🚫

Long-Term Self-Exclusion

If you feel that gambling is seriously affecting your life, self-exclusion allows you to permanently block access to your 93ko account for a minimum of 6 months up to 5 years, or indefinitely. Once self-exclusion is activated, it cannot be reversed for the chosen period under any circumstances. Your account details are retained to prevent re-registration during the exclusion window.

To activate any of the above tools, log in to your account and navigate to Account Settings > Responsible Gaming, or contact our support team at [email protected] at any time. All tools take effect within minutes of request confirmation. There is no fee to use any responsible gaming feature.

Why It Matters

Six Pillars of Responsible Play at 93ko

🎯
Gambling as Entertainment Only
Treat every session as an entertainment expense, not an investment. Set an entertainment budget before you play — one you are completely comfortable losing — and stop when that budget is spent. The expected outcome of gambling over time is a net loss; that is the nature of all casino products and sportsbooks worldwide, including 93ko.
📊
Track Your Spending
Your 93ko account provides a full, transparent transaction history showing every deposit, withdrawal, and net gaming result. Review your history regularly in your account dashboard. If you notice your spending is consistently higher than planned, activate a deposit limit immediately from your account settings or contact our support team for guidance.
⚖️
Never Chase Losses
One of the clearest signs of problematic gambling is the urge to continue playing after a losing streak in order to "win back" what was lost. This pattern almost always leads to greater losses. If you find yourself chasing losses, step away immediately using the time-out feature, and consider reaching out to our support team or an external counselling service.
🧠
Play Sober and Clear-Headed
Never gamble when you are under the influence of alcohol, medication, or emotional distress. Impaired judgment leads to poor decisions and inflated stakes. If you are feeling anxious, upset, or financially pressured, close the app, step away, and return only when you are in a calm, rational state of mind.
👨‍👩‍👧
Protect Those Around You
Problem gambling affects not just the player, but also family members and close friends. If someone you care about is showing signs of gambling harm, encourage them to seek help and remind them that support tools — including self-exclusion — are available instantly on 93ko. You can also contact us at [email protected] to report a concern about another account holder.
🔐
Secure Your Account
Keep your 93ko credentials private. Never share your password or account details with anyone — including family members. If you suspect your account has been accessed without your permission, contact [email protected] immediately to freeze the account while an investigation is conducted. Account security is a shared responsibility between 93ko and every player.

Know the Warning Signs

Is Gambling Becoming a Problem?

Problem gambling can develop gradually and is not always obvious at first. The following signs may indicate that gambling has moved beyond healthy entertainment. If you recognise any of these patterns in your own behaviour, please take action today.

Spending more money on gambling than you originally planned or can afford
Feeling a strong urge to chase losses with further bets to recover funds
Gambling affecting your sleep, work, study, or daily responsibilities
Hiding your gambling activity from family members or loved ones
Borrowing money, taking loans, or selling assets to fund gambling sessions
Feeling anxious, irritable, or depressed when not gambling or when trying to stop
Spending far more time gambling than intended, losing track of sessions
Neglecting relationships, social commitments, or personal health due to gambling
Needing to bet larger and larger amounts to feel the same level of excitement
Repeatedly trying to stop or reduce gambling but finding it impossible to do so
If you recognise any of these signs, please do not wait. Contact our support team at [email protected], activate self-exclusion from your account settings, or reach out to a qualified mental health or addiction counselling service in Bangladesh. Taking action early makes recovery significantly easier.

Getting Help

How to Request Support from 93ko

Reaching out for help takes courage. Our support team is trained to handle responsible gaming requests with full discretion, zero judgment, and immediate action. Here is the step-by-step process for activating any responsible gaming tool or requesting guidance:

  • 1

    Log In to Your 93ko Account

    Access the platform and navigate to Account Settings in the top-right menu. The Responsible Gaming section is clearly labelled and accessible from any device.

  • 2

    Select Your Preferred Tool

    Choose from deposit limits, session time limits, time-out (short-term break), or self-exclusion (long-term block). Each tool has a clear description, duration options, and an activation button.

  • 3

    Confirm Your Request

    You will receive an on-screen confirmation and a confirmation email to your registered address. Deposit limit decreases and all time-out or self-exclusion activations take effect immediately — no cooling-off delay.

  • 4

    Contact Support Directly if Needed

    If you are unable to access your account settings, or if you need urgent assistance, email [email protected] with the subject line "Responsible Gaming Request". Our team will action your request within minutes and follow up to confirm the measure has been applied.

  • 5

    Seek External Counselling if Appropriate

    If you feel that your gambling has become a serious problem affecting your mental health or finances, we strongly encourage you to speak with a qualified counsellor or mental health professional. Our support team can provide guidance on finding appropriate resources in Bangladesh.

Responsible Play Checklist

Before Every Session

Use this checklist before every gaming session to ensure you are gambling in a healthy, controlled way. These habits, practised consistently, dramatically reduce the risk of gambling-related harm.

  • I have set a fixed entertainment budget for this session and I am comfortable losing it entirely.
  • I have set a session time limit and I will stop playing when it expires, regardless of my balance.
  • I am playing for fun and entertainment, not to generate income or recover previous losses.
  • I am sober, calm, and clear-headed — not under emotional stress, financial pressure, or the influence of substances.
  • I will stop immediately if I reach my budget limit — I will not make additional deposits to continue playing.
  • My gambling activity does not affect my essential expenses (rent, food, bills, family obligations).
  • I understand that no betting system or strategy guarantees a profit in casino games or sports betting over the long term.
  • I know I can activate a time-out or self-exclusion at any time by contacting [email protected] if I feel I need a break.
If you can confidently check every item on this list, you are in a healthy place to enjoy the 93ko platform. If any item gives you pause, take a moment to reconsider before starting your session — or activate a cooling-off period instead.

Common Questions

Responsible Gaming FAQ

Log in to your account and go to Account Settings > Responsible Gaming > Deposit Limits. Choose daily, weekly, or monthly, enter your preferred maximum amount in BDT, and confirm. Limit reductions take effect immediately. Increases have a 24-hour cooling-off delay to protect against impulsive decisions. You can also email [email protected] and our team will set the limit for you within minutes.

A time-out is a short-term break of 24 hours to 30 days. It suspends your account temporarily but is lifted automatically once the period expires. A self-exclusion is a longer-term, more serious measure lasting 6 months to 5 years (or indefinitely), and it cannot be reversed during the chosen period under any circumstances. If you are unsure which to choose, our support team can help you decide. When in doubt, choose the stronger measure.

No. Self-exclusion periods are irrevocable for the duration chosen at the time of activation. This is intentional — the purpose of self-exclusion is to create a firm, enforceable boundary that cannot be overridden by impulsive requests. Once the exclusion period has fully elapsed, you may contact [email protected] to request account reinstatement, which will include a mandatory responsible gaming review before access is restored.

Any withdrawable balance remaining in your account at the time of self-exclusion will be processed and returned to your original payment method — bKash, Nagad, Rocket, Upay, or card — within the standard withdrawal timeframe. Bonus funds and any winnings derived solely from bonus play may be forfeited in accordance with our bonus terms. A member of our team will contact you during the withdrawal process to confirm the details.

All players are required to complete KYC (Know Your Customer) verification before processing their first withdrawal. Accepted documents include a valid Bangladeshi National Identity Card (NID), passport, or birth certificate accompanied by a government-issued photo ID. Any account where the holder is confirmed to be under 21 is permanently closed, all activity is voided, and net deposits are returned to the originating payment method. We also use automated systems to flag accounts that show behavioural patterns inconsistent with adult players.

If you are concerned about someone close to you, the most important first step is to have an open, non-judgmental conversation with them. Let them know you are worried and that help is available. You can also contact our support team at [email protected] to report a concern — while we are bound by strict privacy rules and cannot share account details with third parties, we can take steps to flag the account for a responsible gaming review. Encouraging the person to self-exclude or set limits is one of the most effective immediate actions they can take.

Play With Confidence

Enjoy 93ko — Responsibly

Now that you are equipped with the tools and knowledge to play safely, explore everything 93ko has to offer — from live BPL cricket betting to 500+ certified casino games. Set your limits, stick to your budget, and make every session a great one.

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21+ only. Gambling can be addictive. Please play responsibly. Full terms apply.

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